We previously reported that the US Court of Veterans Appeals ruled that the VA must pay for veterans’ ER visits to non-VA facilities. The extent of the veterans paperwork problem was revealed when the IG visited several VA offices – and found appeals for payment in boxes, file cabinets, and cubicles and mailrooms…totally unprocessed. Was it just because they “weren’t ready for modernization?”
Veterans paperwork – out of sight, out of mind?
Abbie Bennett at ConnectingVets reported,
The IG audit detailed in the report took place ahead of the Appeals Modernization Act, which took effect in February. The audit showed VHA was not fully prepared for that modernization, including developing and implementing all the required procedures for the required new appeals process and did not have the staff to process the appeals.
It was not until months later, in April, that the audit team revealed even more issues — appeals were mailed to offices that did not have staff assigned to process them, and staff had not added them to the system.
The staff did not even use a standard system to record, track and monitor appeals until July
The remainder of this article is available in its entirety at Conservative Firing Line
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